The 10-year workmanship warranty
Here is the exact wording:
Every full roof replacement comes with a 10-year workmanship warranty, in writing. If a leak comes from how we installed the roof, we repair it at no charge. It transfers once to the next owner. Storm damage and work by other trades are not covered.
A workmanship warranty covers how the roof was installed. It is our promise about our own work. You receive it as a written document at the final walkthrough.
What is not covered
- Storm damage, including hail and wind.
- Work or roof penetrations by other trades, such as solar, satellite or HVAC installers.
- Problems caused by lack of maintenance, such as clogged gutters.
- Damage from foot traffic on the roof.
- Structural movement of the home.
Defects in the shingles themselves fall under the manufacturer's product warranty, covered below.
Transferring the warranty
The warranty applies to full roof replacements. If you sell your home, it can pass to the next owner one time.
To transfer it, tell us in writing within 60 days of the sale. We update the warranty record with the new owner's name.
Repairs
Roof repairs come with a 5-year workmanship warranty on the repaired area, in writing. If the repair we made leaks, we fix it at no charge.
It covers the area we repaired, not the rest of the roof. The same exclusions apply as on a full replacement.
We also give you dated photos of the install. They show tear-off, decking, underlayment, flashing and final cleanup. Those photos are your record of the work the warranty stands behind.
The manufacturer product warranty
Your new shingles carry a second, separate warranty. It comes from the shingle manufacturer, not from us.
The product warranty covers the shingles themselves. Its length and terms are set by the manufacturer and depend on the product you choose. Ask us which product warranty comes with the shingles on your quote.
So a new roof has two warranties. Ours covers the workmanship. The manufacturer's covers the product.
The Show-You-First Guarantee
We make one guarantee, and it is about proof. Every recommendation on your quote must tie back to a photo.
Every inspection ends with a photo report you keep. You can see the format in our sample inspection report.
The 30-day price lock
Your written quote is price-locked for 30 days from the date on it.
Your quote lists every material and labor line in writing. No lump sums. The lock means those lines hold while you compare bids and ask questions.
The price lock applies to self-pay quotes. Insurance-funded work follows the scope your insurer approves. See the layout on our sample quote page.
How to check any roofer in Texas
Use this checklist on any roofer, including us.
Know that no state license exists
Texas does not license roofing contractors at the state level. No roofer can show you a state roofing license, because there is not one. Many cities do require contractors to register before they work there.
Ask for a liability certificate
Ask the roofer for a current certificate of general liability insurance. A certificate is a document from the insurance company, so you can verify it.
We carry general liability insurance and provide a certificate on request.Check references and BBB complaints
The Texas Department of Insurance (TDI) advises homeowners to check references and BBB complaints. Do this before you sign anything.
Get more than one bid
TDI also advises getting more than one bid. A written, itemized quote makes bids easier to compare line by line. Our 30-day price lock gives you time to do it.
Never sign a contract with blank spaces
TDI advises never signing a contract with blank spaces. Every price, material and date should be filled in before you sign. TDI also advises against paying in full up front.
With us, no payment is due until materials are delivered and work begins.
Know your right to cancel
If you sign a contract at your home, Texas law lets you cancel until midnight of the third business day. Your contract should include the cancellation form.
Keep the insurance roles clear
On an insurance-funded roof, you file the claim. Your insurer decides coverage and the amount. Texas law requires you to pay your deductible.
You can read more on our insurance claims page.
Reviews
See the proof on your own roof
The checklist above starts with a photo inspection. You keep the report whether or not you hire us.